Re-Engagement Campaign
Win back customers who quietly stopped coming.
The biggest source of lost revenue for most service businesses isn't customers going to competitors — it's customers who simply stop returning and never say why. This system queries your customer database weekly, identifies anyone inactive for 30 or more days, and sends a personalized re-engagement message with a direct booking link or limited offer. Reactivating a previous customer costs a fraction of what it takes to acquire a new one, and former customers already trust you. The campaign runs every week, on its own, without any input from your team.
Add-On Pricing
Add-ons are a single upfront charge — no recurring fees, no monthly commitment beyond your existing plan.
Add This to My PackageRequires an active Revenue Sites Pro plan
How it works
Four steps. Zero manual effort.
Step 1
Weekly scan
Every Sunday night, the system checks your customer database for anyone whose last appointment was 30+ days ago and who hasn't already received a recent re-engagement message.
Step 2
Personalized message sent
Each customer gets a message using their name and referencing their usual service: 'Hey Marcus, it's been a while — ready to book your next cut?'
Step 3
Booking link included
Every message ends with a direct link to your booking page so there's zero friction between the message and the appointment.
Step 4
Cap enforced to prevent spam
Each customer receives a maximum of two re-engagement messages per quarter. After that, they're excluded from the campaign until they rebook.
Who it's for
Best for these businesses.
Barbershops & Salons
Repeat visits are the business model. A customer who used to come every 3 weeks but skipped 2 months is almost certainly bookable with the right nudge.
Auto Repair
Oil change customers often forget. A well-timed reminder about routine maintenance converts at a high rate because the need is always there.
Any business with seasonal slowdowns
Reactivating dormant customers during slow periods fills your calendar without increasing ad spend.
What to expect
Measurable results.
Consistent reactivation of customers who stopped returning
Higher customer lifetime value without increasing acquisition costs
Fills slow periods passively — no manual outreach required
Ready to add this
to your system?
Book a 15-minute call and we'll scope exactly how this fits your business and current setup.