Customer Satisfaction Surveys
Know what customers think before they say it online.
A negative experience left unaddressed almost always becomes a public review. This system sends a quick one-to-five satisfaction check within an hour of every completed appointment — if the response is positive, the customer is immediately guided toward leaving a Google review. If the score is low, you get an instant alert so you can follow up personally before the frustration turns into a one-star review. The result is a steadily growing collection of positive reviews and far fewer surprises. All responses are stored so you can spot patterns over time.
Add-On Pricing
Add-ons are a single upfront charge — no recurring fees, no monthly commitment beyond your existing plan.
Add This to My PackageRequires an active Revenue Sites Pro plan
How it works
Four steps. Zero manual effort.
Step 1
Appointment completed
The system detects a finished appointment and triggers the survey sequence.
Step 2
Survey sent after 1 hour
A short message goes out: 'How was your experience today? Reply 1–5.' Simple enough that people actually respond.
Step 3
Response routed automatically
Score 4–5: a follow-up message guides them to leave a Google review. Score 1–3: you get an immediate alert with the customer's name so you can reach out.
Step 4
All responses logged
Every rating is stored in your dashboard. You can track average satisfaction over time and spot which services or staff generate friction.
Who it's for
Best for these businesses.
Businesses actively managing reputation
One intercepted bad experience that you fix personally often turns a would-be 1-star into a loyal customer.
Multi-staff businesses
Satisfaction data tied to individual appointments helps identify which staff are generating friction — before it becomes a pattern.
Businesses scaling review volume
Pairs with review request automation to create a pipeline: filter for happy customers, then ask for a public review.
What to expect
Measurable results.
Catch negative experiences before they become public reviews
Redirect satisfied customers directly to Google review page
Trend data on satisfaction by service, time, or staff member
Ready to add this
to your system?
Book a 15-minute call and we'll scope exactly how this fits your business and current setup.